Welcome to Plant Lover House Shop’s FAQ page! We’re here to help you with any questions you might have about our plants, delivery, payments, and more. Our goal is to make your gardening journey as smooth and enjoyable as possible.

Product Questions

1. What types of plants do you offer?
We specialize in a wide variety of plants, including Azaleas, Boxwood, Camellias, Eucalyptus Trees, Gardenias, Groundcover Plants, Houseplants, Hydrangeas, Magnolia Trees, Ornamental Grasses, Perennial Plants, Shrubs & Bushes, Snowball Bushes, Tea Olive, Trees, and Viburnums. Whether you’re looking for indoor delights or outdoor beauties, we have something for every plant lover!
2. Are your plants suitable for beginners?
Yes! We offer plants for all skill levels, from beginners to expert gardeners. Each order comes with detailed growing guides to help you get started, and our team is always available for advice. Houseplants and some perennials are great for those new to gardening.
3. How do I care for my plants after they arrive?
Upon arrival, unpack your plants promptly and water them gently if needed. Refer to the included growing guides for specific care instructions. If you have any questions, feel free to reach out to us at [email protected] for personalized support.

Delivery & Shipping

1. Where do you ship?
We ship globally to plant enthusiasts around the world! However, due to logistical constraints, we currently exclude some parts of Asia and remote regions. You can check if your location is eligible during checkout.
2. What shipping options do you offer?
We have two convenient options:
– Standard Shipping: $12.95 flat fee, delivered via DHL or FedEx within 10-15 days after shipment (processed in 1-2 business days).
– Free Shipping: For orders of $50 or more, delivered via EMS within 15-25 days after shipment (processed in 1-2 business days).
3. How can I track my order?
Once your order is shipped, we’ll send you a confirmation email with a tracking link. You can monitor your shipment’s progress and estimated delivery date through our trusted carriers like DHL, FedEx, or EMS.
4. How are the plants packaged for shipping?
We take great care in packaging! Each plant is securely packed to maintain moisture and protect against damage during transit, ensuring they arrive healthy and garden-ready.

Payments & Accounts

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.
2. Is my payment information secure?
Absolutely! We use industry-standard security measures to protect your payment details. Your privacy and security are our top priorities.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Returns & Exchanges

1. What is your return policy?
We stand behind our plants! If you’re not satisfied or receive damaged plants, please contact us within 15 days of receipt to initiate a return or exchange. Your satisfaction is our priority.
2. How do I start a return or exchange?
Email us at [email protected] with your order details and issue. Our team will guide you through the process promptly.
3. Are there any conditions for returns?
Returns are accepted for damaged or unhealthy plants upon arrival. Please provide photos if possible to help us assist you quickly.

Contact Us

If you have any other questions, feel free to reach out! We’re here to help you grow every step of the way. Email us at [email protected].

Happy gardening from the Plant Lover House Shop team!