Privacy Policy

Welcome to Plant Lover House Shop! At Plant Lover House Shop (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plantloverhouse.com.

We understand that your passion lies in nurturing beautiful greenery, and we want to extend the same care and diligence to protecting your personal data. By using our Site, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information. We do not store full credit card numbers on our servers.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our Site.
• Usage Data: Information about how you use our website, products, and services, including the pages you visit and the products you view.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for plants and gardening supplies
• To manage your account and provide customer support
• To communicate with you about orders, products, services, and promotional offers
• To improve our website, products, and customer experience
• To prevent fraudulent transactions and monitor against theft
• To recommend products that might interest you based on your browsing and purchase history
• To comply with legal obligations and resolve any disputes

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors, shipping carriers, and marketing platforms), provided that these parties agree to keep this information confidential.
• Legal Requirements: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

As we serve a global community of gardeners (excluding Asia and certain remote areas), your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

4. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information:

• All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway providers’ databases.
• We follow industry-standard practices to protect data against unauthorized access, alteration, disclosure, or destruction.
• We regularly review our information collection, storage, and processing practices to guard against unauthorized access to systems.
• While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Objection: You can object to the processing of your personal information for direct marketing purposes.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website, including logging in and processing payments.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our advertising more relevant to you.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of our Site may be disabled and may not function properly.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Thank you for trusting Plant Lover House Shop with your gardening needs and your personal information. We are committed to nurturing both your plants and your privacy.

Happy Planting!
The Plant Lover House Shop Team