Returns & Exchanges

At Plant Lover House Shop, we take pride in providing healthy, vibrant plants to gardening enthusiasts worldwide. We understand that sometimes a plant might not thrive as expected, and we’re here to help with our straightforward returns and exchanges process.

Return Timeframe

We accept returns and exchanges within 15 days of receiving your order. Please contact us as soon as possible if you encounter any issues with your plants.

How to Initiate a Return or Exchange

To begin the return or exchange process:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Include your order number and details about the issue
3. We may request photos to better understand the plant’s condition
4. Once approved, we’ll provide you with return instructions

Return Shipping

For returns due to our error or damaged items, we will provide a prepaid shipping label. For other returns, customers are responsible for return shipping costs.

Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method
• Shipping costs are non-refundable unless the return is due to our error

Exchange Process

If you’d like to exchange an item:

1. Follow the return process outlined above
2. Indicate in your email that you would prefer an exchange
3. Specify which plant you’d like instead
4. We’ll ship your new plant once we receive the return

Non-Returnable Items

Due to the perishable nature of plants and to ensure garden health, we cannot accept returns on:

• Plants that show signs of disease or pest infestation caused after delivery
• Plants that have been planted or significantly altered
• Custom or special order items
• Items purchased during clearance sales (marked as “final sale”)

Return Request Template

Use the following template when emailing us about a return or exchange:

International Returns

For our international customers (excluding Asia and certain remote areas):

• Return shipping costs are the responsibility of the customer
• Please ensure proper phytosanitary documentation for plant returns
• Refunds will be processed in US dollars

We reserve the right to refuse returns that don’t meet our policy requirements. This policy may be updated periodically; please check back for the most current information.

Happy Planting!
The Plant Lover House Shop Team